Jobs vacancy at United Nations Office at Nairobi in Kenya 2013

Jobs vacancy at United Nations Office at Nairobi in Kenya 2013


Department/ Office:

United Nations Office at Nairobi

Duty Station:


Posting Period:

9 January 2013-8 February 2013

Job Opening number:


United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services ( The post is located in the Client and Conference Support Section (CSS) of the Information and Communications Technology Service (ICTS) in UNON.


Under the direct supervision of the Chief (CSS), the incumbent will perform the following duties:

1. Desktop Administration and Configuration:  Occasionally supervise team of staff for specific projects. Monitor all personal computers running the UN software delivery system to ensure software distribution are delivered correctly. Perform software distribution updates, scripting, testing and support. Perform research into new versions of centrally supported software and perform beta testing, production rollout and post production support. Perform 2nd level desktop troubleshooting in conjunction with the Help Desk. Provide technical advice to client when necessary. Provide guidance and training to new/junior staff. Prepare, maintain and update (electronic and paper) files and internal databases. Draft documentation and reports.

2. Service installation and support: Receive and log problems calls or services request with minimum delay. Attempt to resolve as many problem calls or service requests on initial contact. Schedule service requests including equipment replacement/installation, software installation, Local Area Network connection, return to stock, site surveys etc.  Diagnose and resolve any hardware, software or connectivity problem. Provide basic training to end user on the use of standards systems and applications. Draft end-user and/or technical documentation. Log all action in the tracking system including site survey, steps taken to resolve problem or to complete task and problem encountered, current status etc.  Act as problem escalation point for technical staff at lower levels. Escalate tasks to the appropriate parties in accordance with establish procedure. Detect problem patterns and recommends solutions. Provide training to junior technical staff and occasionally supervises a team of technical staff for special projects.

3. Service coordination:  Supervise a team of service coordination staff. Receive and log service requests in the request management system. Create and assign work order in accordance with the established procedure.  Distribute work assignment and monitor progress. Liaise with other area of ICTS to facilitate completion of service requests. Provide advice to client regarding ICTS standards and workflow processes. Perform quality assurance procedure to ensure client satisfaction. Address escalated problems and monitor resolution. Detect problem pattern and recommend solutions.

4. Perform other related duties as assigned.


• Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes. Ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments. Ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.

• Communication:  Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match audience; Demonstrates openness in sharing information and keeping people informed.

• Teamwork:  Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; Actively seeks to develop oneself professionally and personally; Contributes to the learning of colleagues and subordinates; Shows willingness to learn from others; Seeks feedback to learn and improve.


Completion of secondary educationis required; Supplemental courses/technical certificate in information technology or other related field desirable.

Work Experience

A minimum of seven years of relevant and progressively responsible experience in the information technology field.


English and French are the working language of United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Assessment Method

Evaluation of qualified candidates for this position may include a substantive assessment which will be followed by a competency-based interview.

Special Notice
Staff members are subject to the authority of Secretary-General and to assignment by him or her. In this context all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
All applicants are strongly encouraged to apply online as soon as possible after the job opening has been posted and well before the deadline stated in the job opening.  Online applications will be acknowledged where an email has been provided.  If you do not receive an e-mail acknowledgment within 24 hours of submission, your application may not have been received.  In such cases, please resubmit the application if necessary.

United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

No Fee

How to Apply:

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